HOW DO I PLACE AN ORDER?
WHAT PAYMENT METHODS CAN I USE?
WHAT DELIVERY OPTIONS ARE AVAILABLE?
WHEN WILL I RECEIVE MY ORDER?
CAN I RETURN MY ORDER?
DO YOU DELIVER OUTSIDE OF THE UK?
WHAT IF I AM OUT WHEN MY ORDER COMES?
MY QUESTION ISN'T ANSWERED HERE
WHAT ABOUT HELIUM DELIVERY?
Its not a party without balloons! Helium filled balloons look amazing at any event, and you can achieve the look without having to leave your home with our free next day helium delivery service! We also stock a huge range of balloons, and balloon accessories for you to choose from.
FREE NEXT DAY HELIUM DELIVERY FOR ORDERS TOTALLING £40 AND OVER (UK MAINLAND ONLY)
We are very pleased to be able to offer FREE NEXT DAY HELIUM DELIVERY on any order totalling £40 or more! When checking out simply select the Free Delivery option. Although this is usually a 5 working day service, if your order contains helium, we will automatically upgrade your delivery to overnight. *For full overnight delivery details please read the information at the bottom of this page. Currently with delays due to Covid-19 and the pressure on the mail services, deliveries may take 2 days rather than one.
FREE UPGRADED NEXT DAY HELIUM DELIVERY FOR ORDERS TOTALLING LESS THAN £40 (UK MAINLAND ONLY)
If your order is less than £40 in value, we will still upgrade the delivery option you have chosen at checkout, to overnight delivery. You do not need to contact us or enter a code. When it comes to dispatch, if your order contains helium it will automatically be sent on our next day service, its as simple as that! *Please read our full overnight delivery details at the bottom of this page.
*HELIUM NEXT DAY DELIVERY INFORMATION FAQ's
Please read our FAQ's for our free helium delivery service. If you still have a question you can contact us on 01508 489361, or send us an email firstname.lastname@example.org
What is the cut off point for next day delivery?
For next day delivery, orders must be placed by 12 midday Monday-Friday. For example: If you order before 12 midday on Monday-Thursday, your order will arrive the next working day.
If you order after 12 midday, your order will arrive the day after the next working day. If you order after 12 midday on a Friday we will send your order the following Monday (excluding Bank Holidays). We do not dispatch at weekends.
What time will my order arrive?
Order's can be delivered at any point between 8.30 am and 5.50 pm. During busy periods (such as Christmas) this can be extended to 7pm. We understand that its inconvenient to wait in all day for a delivery, therefore once your order is out for delivery you will receive a text and/or email. You will be given a one hour delivery window, and an option to change this, or for your order to be left in a safe place specified by you. We cannot guarantee a specific time for delivery. It is very important that you provide us with the correct phone number and email address so that you can use this service.
If I order on a Friday, when will my helium arrive?
All orders placed on a Friday before midday will arrive the following Monday (excluding Bank Holidays). All orders placed after midday on a Friday will arrive the following Tuesday (or Wednesday if the Monday was a Bank Holiday)
What if I need my helium on a Saturday?
We understand lots of customers rely on our Saturday delivery service, so yes, you can still get your helium delivered on a Saturday! Unfortunately our free upgraded helium delivery service is only available for orders delivered Monday-Friday though. So, if you need your helium to arrive on a Saturday, we are are unable to upgrade your delivery, and you must select SATURDAY DELIVERY at checkout.